Returns and Cancellation
The cancellation/return period is 14 days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.
Please send the articles as a registered letter or as a “parcel with return receipt” (incl. tracking number) to the following address and keep the dispatch receipts for any potential queries. THOMAS SABO is unable to assume liability for any damage, loss or theft during transport.
Batista i Roca, 9
Sant Just Desvern 08960 Barcelona
Please note that articles must be completely returned to us with their original packaging.This should protect the goods to be returned against damage during transport. For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. In the event you have already paid, we will credit the amount to your bank or credit card account. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
SPECIAL INSTRUCTION ON ENGRAVED ARTICLES:
The articles with personally engraving can not be returned!
We will immediately send back to the customer any article that arrives in the returns department with personally engraving.
You are entitled to cancel this contract within 14 days without providing a reason. The cancellation/return period is 14 days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of an unambiguous declaration (for example, a letter by post, or e-mail).
To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation prior to the expiry of the cancellation period.
Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. familienbande is not liable for errors that are the result of customer instructions or specifications.
Effects of cancellation
If you cancel this contract, we will return all payments received from you, including the shipping costs immediately and no later than 14 days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment as used by you during the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods or until you have provided evidence that you have returned the goods, depending on which event is earlier.
You must send back the goods or hand them over to us without undue delay and no later than 14 days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods prior to the end of the 14-day deadline. The direct costs for returning the goods are borne by you. You must only pay for any potential loss in value of the goods if this loss in value is the result of unnecessary handling of the goods caused by checking the composition, properties and function of the goods.