Services

FAMILIENBANDE REPAIR SERVICE

Defective familienbande jewellery not covered by the warranty can be repaired for you for a fee insofar as the repair is deemed possible. Please note that we can only provide a repair service if it is possible to return the product to its original, perfect condition, all spare parts required for the repair are available and no third-party repair has been attempted on the article.

To take advantage of our repair service, you can return the defective jewellery to following adress:

familienbande SL

Plaza Manuel Corachan 2

E-08017 Barcelona

Spain

Familienbande has no fixed repair prices. We will furnish you with a non-binding quotation and you can then decide whether you wish to have the repair carried out and what you would like to have repaired. Please note that the transport costs from you and to you will also be added. You will also have to pay for these even if you decide not to have the repair carried out. For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.

FAMILIENBANDE RESTORATION SERVICE

Familienbande provides an exclusive restoration service, charging a fee for this service. Here, the jewellery is intensively cleaned and polished. The restoration is carried out professionally by our experts. However, we cannot guarantee absolute success. In most cases, the jewellery will look like “new” following restoration – providing long-lasting enjoyment.

We can provide you with a non-binding quotation. You can then decide whether you wish to have the restoration carried out and what you would like to have restored. Please note that the transport costs from you and to you will also be added. You will also have to pay for these even if you decide not to have the restoration carried out. Leather straps, makramé bracelets and deep scratches and hammer damage to silver components are excluded from our restoration service.

You can return your jewellery for restoration to the following adress:

familienbande SL

Plaza Manuel Corachan 2

E-08017 Barcelona

Spain

For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.